Warren RECC has suspended service disconnections for “nonpayment or low prepay funds.”
“As concerns surrounding the spread of the coronavirus (COVID-19) continue to rise, Warren RECC is focused on maintaining a healthy workforce and keeping personnel available so that we can continue to provide the quality service you expect from us,” a statement on the company’s website said.
The company said it has four response levels when confronted with an emergency situation, and currently the company is operating on Level 3 status where visitors will be asked to reschedule appointments, and will not be allowed in buildings unless it is an emergency. Drive-thru service will remain open.
Additionally, work and service orders will be processed, and new service applications will be taken by phone or electronically.
No in-person payments will be allowed, as payments must be handled in one of the following ways:
- Website (www.wrecc.com)
- Pay Now
- Manage My Account
- SmartHub App (for iPhone and Android)
- By Phone at 866-319-3234 (toll-free)
- Drive-thru or night deposit boxes
“We encourage any member who is facing financial difficulty to call us,” the company said. “Though disconnects will not occur, the bill remains the responsibility of each account holder. All bills and notices will continue to be sent.”
The utility said it will “continue to monitor the COVID-19 situation and take actions as directed by the Centers for Disease Control, World Health Organization and other state and local health organizations in the days and weeks to come.”
Anyone with questions is asked to call 270-842-6541.
By Ken Howlett, News Director
Contact Ken at ken@k105.com
