FRANKFORT, Ky. (AP) — The Kentucky Public Service Commission is asking electric and natural gas utilities to work with customers who are having difficulty paying higher heating bills in the wake of a harsh winter.
The agency that regulates the state's utilities sent a letter to chief executives of the utilities. It urges the electric and natural gas providers to "be as flexible as possible . in avoiding disconnections and in allowing customers to make arrangements to extend their payments."
PSC Chairman David Armstrong says the higher monthly bills could come as a shock to many customers.
The PSC says assistance is available from the state through the Low Income Home Energy Assistance Program. A number of utilities have also announced increased corporate contributions to their assistance programs.